{"product_id":"j-jacka-mike-business-process-mapping-improving-customer-satisfaction-9780471079774","title":"Business Process Mapping: Improving Customer Satisfaction","description":null,"brand":"John Wiley \u0026 Sons","offers":[{"title":"Used - acceptable","offer_id":53376920748374,"sku":"9780471079774-B","price":5.89,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9780471079774_1.jpg?v=1784259315","url":"https:\/\/www.momoxbooks.com\/products\/j-jacka-mike-business-process-mapping-improving-customer-satisfaction-9780471079774","provider":"momox","version":"1.0","type":"link"}