{"product_id":"isadore-sharp-four-seasons-the-story-of-a-business-philosophy-9780143170884","title":"Four Seasons: The Story Of A Business Philosophy","description":"How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a \"home away from home\" experience. But that would be possible only if everyone—from managers and supervisors to bellmen, servers, and housekeepers—was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation. Readers will be fascinated to learn how Four Seasons does it, year after year, in more than 30 countries around the world.","brand":"Viking","offers":[{"title":"Default Title","offer_id":53745542791510,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9780143170884_1.jpg?v=1781788406","url":"https:\/\/www.momoxbooks.com\/products\/isadore-sharp-four-seasons-the-story-of-a-business-philosophy-9780143170884","provider":"momoxbooks","version":"1.0","type":"link"}