{"product_id":"haren-publishing-van-itil-9789401804394","title":"Itil","description":"'The ITIL pocket guides of Van Haren Publishing are since long \n\u003cp\u003e\u003c\/p\u003erecognized as the industry classic guide on the topic of ITIL, in many \n\u003cp\u003e\u003c\/p\u003elanguages. Over the years this authoritative guide has earned its place \n\u003cp\u003e\u003c\/p\u003eon the bookshelves and in the briefcases of industry experts as they \n\u003cp\u003e\u003c\/p\u003eimplement best practices within their organizations. \n\u003cp\u003e\u003c\/p\u003eThis pocket guide will provide readers with an understanding of the \n\u003cp\u003e\u003c\/p\u003eITIL 4 service management framework, by: \n\u003cp\u003e\u003c\/p\u003e- understanding the key concepts of service management \n\u003cp\u003e\u003c\/p\u003e- understanding how the seven ITIL guiding principles can help an \n\u003cp\u003e\u003c\/p\u003eorganization adopt and adapt service management \n\u003cp\u003e\u003c\/p\u003e- understanding the four dimensions of service management \n\u003cp\u003e\u003c\/p\u003e- understanding the purpose and components of the ITIL service \n\u003cp\u003e\u003c\/p\u003evalue system \n\u003cp\u003e\u003c\/p\u003e- understanding the six activities of the service value chain, and how \n\u003cp\u003e\u003c\/p\u003ethey interconnect \n\u003cp\u003e\u003c\/p\u003e- knowing the purpose and key terms of 15 of the 34 ITIL practices \n\u003cp\u003e\u003c\/p\u003e- understanding seven of these 15 ITIL practices in detail \n\u003cp\u003e\u003c\/p\u003eAll exam requirements for the ITIL 4 Foundation exam are covered \n\u003cp\u003e\u003c\/p\u003ein this pocket guide. It also provides support for everyone who has \n\u003cp\u003e\u003c\/p\u003eknowledge of previous ITIL editions and is looking for a bridge to \n\u003cp\u003e\u003c\/p\u003ethe new edition. ITIL 4 took a big leap into the modern world of IT \n\u003cp\u003e\u003c\/p\u003eservice management, covering the latest principles and practices in \n\u003cp\u003e\u003c\/p\u003ea customer-focused, service-centric way, enabling Agile principles for \n\u003cp\u003e\u003c\/p\u003emaximum support of any business. \n\u003cp\u003e\u003c\/p\u003e","brand":"Van Haren Pub","offers":[{"title":"Default Title","offer_id":53691302183254,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9789401804394_1.jpg?v=1778858420","url":"https:\/\/www.momoxbooks.com\/products\/haren-publishing-van-itil-9789401804394","provider":"momoxbooks","version":"1.0","type":"link"}