{"product_id":"fred-reichheld-die-ultimative-frage-2-0-wie-unternehmen-mit-dem-net-promoter-system-kundenorientierter-und-erfolgreicher-sind-9783899812701","title":"Die ultimative Frage 2.0: Wie Unternehmen mit dem Net Promoter System kundenorientierter und erfolgreicher sind","description":"The new edition of the Wall-Street Journal bestseller Would you recommend us to a friend? How likely is you recommend us to a friend or colleague? This is the ultimate question that allows you to identify critics who can damage your reputation and promotors that create beneficial sustainable growth through positive propaganda. In this book, Fred Reichheld together with his colleague Rob Markey, explains how users achieve exceptional success with the so-called net promoter. They present the basic concept of the Net Promoter and explain the connection to your company's growth and sustainable success, the process of closed feedback loops, and new and vivid stories from various companies that have dramatically increased their performance. A guide for long-term growth and new corporate fitability. The extended and updated edition of the bestseller (first edition appeared in Hanser Publishing) is aimed at companies who want to tie their customers in the long term. Practical, brightening and appealing.","brand":"Frankfurter Allgemeine Buch","offers":[{"title":"Used - like new","offer_id":53422407582038,"sku":"9783899812701-N","price":25.49,"currency_code":"EUR","in_stock":true},{"title":"Used - very good","offer_id":53570284749142,"sku":"9783899812701-V","price":15.49,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9783899812701_1.jpg?v=1781665628","url":"https:\/\/www.momoxbooks.com\/products\/fred-reichheld-die-ultimative-frage-2-0-wie-unternehmen-mit-dem-net-promoter-system-kundenorientierter-und-erfolgreicher-sind-9783899812701","provider":"momoxbooks","version":"1.0","type":"link"}