{"product_id":"eyitayo-olaleye-cost-benefit-analysis-of-deploying-generative-ai-chatbots-at-guaranty-trust-bank-gtbank-nigeria-9783389134269","title":"Cost-Benefit Analysis of Deploying Generative AI Chatbots at Guaranty Trust Bank (GTBank), Nigeria","description":"Research Paper (undergraduate) from the year 2025 in the subject Computer Sciences - Artificial Intelligence, grade: A, , language: English, abstract: This thesis explores the economic feasibility of deploying generative AI chatbots at Guaranty Trust Bank (GTBank) in Nigeria. Using a five-year cost-benefit analysis, it assesses financial returns, operational efficiency, and customer service improvements. The study identifies key cost categories-software, infrastructure, training, and maintenance-against measurable benefits like reduced labor costs and enhanced digital engagement. Results show a positive net present value and a strong benefit-cost ratio, with break-even projected within three to four years. The research concludes that AI chatbot deployment offers not only economic value but also strategic advantages in Nigeria's increasingly competitive digital banking landscape.","brand":"GRIN Verlag","offers":[{"title":"Default Title","offer_id":53701354979670,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9783389134269_1_a5bf2e17-504c-4a78-9c9a-0e8964e0a741.jpg?v=1781757425","url":"https:\/\/www.momoxbooks.com\/products\/eyitayo-olaleye-cost-benefit-analysis-of-deploying-generative-ai-chatbots-at-guaranty-trust-bank-gtbank-nigeria-9783389134269","provider":"momoxbooks","version":"1.0","type":"link"}