{"product_id":"downe-louise-good-services-decoding-the-mystery-of-what-makes-a-good-service-9789063695439","title":"Good Services : Decoding the Mystery of What Makes a Good Service","description":"Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a \"good\" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a \"good\" and \"bad\" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.","brand":"BIS Publishers bv","offers":[{"title":"Used - very good","offer_id":53412090577238,"sku":"9789063695439-V","price":14.49,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9789063695439_1_843226d0-b05b-4f84-b8a3-a2dd0b67fba3.jpg?v=1778093855","url":"https:\/\/www.momoxbooks.com\/products\/downe-louise-good-services-decoding-the-mystery-of-what-makes-a-good-service-9789063695439","provider":"momoxbooks","version":"1.0","type":"link"}