{"product_id":"der-dolf-haven-van-it-service-management-9789401807012","title":"It Service Management","description":"'The revised standard for Service Management, ISO\/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO\/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO\/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.","brand":"Van Haren Pub","offers":[{"title":"Used - very good","offer_id":53573144510806,"sku":"9789401807012-V","price":17.89,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9789401807012_1.jpg?v=1779888134","url":"https:\/\/www.momoxbooks.com\/products\/der-dolf-haven-van-it-service-management-9789401807012","provider":"momoxbooks","version":"1.0","type":"link"}