{"product_id":"carlaw-peggy-the-big-book-of-customer-service-training-games-9780070779747","title":"The Big Book of Customer Service Training Games","description":"Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.","brand":"McGraw-Hill Education","offers":[{"title":"Used - very good","offer_id":53942791274838,"sku":"9780070779747-V","price":2.49,"currency_code":"EUR","in_stock":true},{"title":"Used - good","offer_id":53908258652502,"sku":"9780070779747-G","price":1.49,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9780070779747_1.jpg?v=1781879339","url":"https:\/\/www.momoxbooks.com\/products\/carlaw-peggy-the-big-book-of-customer-service-training-games-9780070779747","provider":"momoxbooks","version":"1.0","type":"link"}