{"product_id":"blanchard-kenneth-raving-fans-9780006530695","title":"Raving Fans!","description":"With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day ¿ in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature ¿ not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace ¿ and turn their customers into raving, spending fans.","brand":"HarperCollins Publishers","offers":[{"title":"Used - good","offer_id":53364932182358,"sku":"9780006530695-G","price":2.49,"currency_code":"EUR","in_stock":true},{"title":"Used - very good","offer_id":53436461154646,"sku":"9780006530695-V","price":3.59,"currency_code":"EUR","in_stock":true},{"title":"Used - acceptable","offer_id":53464416059734,"sku":"9780006530695-B","price":2.49,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9780006530695_1_56d5bb7e-a4c3-4248-9720-3c36b236a2d4.jpg?v=1778039298","url":"https:\/\/www.momoxbooks.com\/products\/blanchard-kenneth-raving-fans-9780006530695","provider":"momoxbooks","version":"1.0","type":"link"}