{"product_id":"blackburn-robert-the-quality-business-9780415146081","title":"The Quality Business","description":"This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control.","brand":"Routledge","offers":[{"title":"Default Title","offer_id":53699693478230,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9780415146081_1.jpg?v=1778864537","url":"https:\/\/www.momoxbooks.com\/products\/blackburn-robert-the-quality-business-9780415146081","provider":"momoxbooks","version":"1.0","type":"link"}