{"product_id":"barnack-benjamin-contact-center-glossar-ueberblick-und-orientierung-rund-um-die-wichtigsten-fachbegriffe-und-abkuerzungen-im-contact-center-customer-service-9783753130422","title":"Contact Center Glossar: Überblick und Orientierung rund um die wichtigsten Fachbegriffe und Abkürzungen im Contact Center \u0026 Customer Service","description":"Even in the 80s, there was the first professional call centre. As can be derived from the name, in the call centres, many decades have actually only been made calls. Over the past two decades, the requirements of the end customers and businesses have changed, as well as the type of contacts has changed. In addition to the phone, new channels and platforms such as email, chat, social media or messenger are added. That's why we are talking about a contact centre today. This factory is aimed at beginners, students but also at experienced professionals and executives in customer service. The work is a good companion in work and study and quickly and precisely delivers the current explanation of over 200 specialist terms from the Contact Centre.","brand":"epubli","offers":[{"title":"Used - very good","offer_id":53588541178198,"sku":"9783753130422-V","price":1.49,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9783753130422_1_9e3f0671-1928-4e50-8ef5-9183692a37a7.jpg?v=1781716540","url":"https:\/\/www.momoxbooks.com\/products\/barnack-benjamin-contact-center-glossar-ueberblick-und-orientierung-rund-um-die-wichtigsten-fachbegriffe-und-abkuerzungen-im-contact-center-customer-service-9783753130422","provider":"momoxbooks","version":"1.0","type":"link"}