Operational support and analysis: ITIL intermediate capability handbook

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Description

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Product details

EAN/ISBN:: 9780113314294
Edition:: 2nd ed.
Medium:: Paperback
Number of pages:: 191
Publication date:: 2013-11-04
Publisher:: The Stationery Office Ltd
Languages:: english
Manufacturer:: Unknown

EAN/ISBN:: 9780113314294
Edition:: 2nd ed.
Medium:: Paperback
Number of pages:: 191
Publication date:: 2013-11-04
Publisher:: The Stationery Office Ltd
Languages:: english
Manufacturer:: Unknown

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