Service Design: From Insight to Implementation

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Description

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Product details

EAN/ISBN:: 9781933820330
Edition:: 1st
Medium:: Paperback
Number of pages:: 216
Publication date:: 2013-03-13
Publisher:: Rosenfeld Media
Manufacturer:: Unknown

EAN/ISBN:: 9781933820330
Edition:: 1st
Medium:: Paperback
Number of pages:: 216
Publication date:: 2013-03-13
Publisher:: Rosenfeld Media
Manufacturer:: Unknown

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