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Fundamentos de la Gestión de Servicios de TI Basada en Itil V3 (Spanish Management)

 
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Fundamentos de la Gestión de Servicios de TI Basada en Itil V3 (Spanish Management)

Description


Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version reflects ITIL V3. Written in a concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.

The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.



This title covers the following:

PART 1: THE ITIL SERVICE LIFECYCLE

Lifecycle phase: Service strategy

Lifecycle phase: Service design

Lifecycle phase: Service transition

Lifecycle phase: Service operation

Lifecycle phase: Continual service improvement

PART 2: FUNCTIONS AND PROCESSES

Introduction to Functions and Processes

Functions and Processes in Service Strategy

Functions and Processes in Service Design

Functions and Processes in Service Transition

Functions and Processes in Service Operation

Functions and Processes in Continual Service Improvement

and much more!

Product details

EAN/ISBN:
9789087530600
Edition:
003
Medium:
Paperback
Number of pages:
400
Publication date:
Publisher:
Van Haren Publishing
Manufacturer:
Unknown
EAN/ISBN:
9789087530600
Edition:
003
Medium:
Paperback
Number of pages:
400
Publication date:
Publisher:
Van Haren Publishing
Manufacturer:
Unknown

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