Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work (SAS Institute Inc)

Why do so many organizations struggle with making use of existing knowledge? Why is knowledge sharing-an idea that makes so much sense-so hard to implement? And, why is it not embedded into the everyday practice of every organization if it is so strategic?

With proven ideas for making knowledge sharing a success-as well as insights for why it might not have worked before-Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work draws from author and knowledge-management expert Frank Leistner's experiences, lessons learned, examples, and stories, illustrating what works-and what doesn't work-within the organizational knowledge flow.

Holistic, comprehensive, and grounded in practice, this guide focuses specifically on the human side of making knowledge sharing work, with discussions on:

• Pragmatic tips and tricks on initiatives that really work and produce extensive value
• How you can influence the organizational knowledge flow
• What to consider before starting an initiative
• The roles you will or should play during your initiative
• Initiative support, culture, and trust-a recipe for knowledge flow success
• How you can use marketing to start-and sustain-an initiative
• Solutions for avoiding obstacles to knowledge flow
• New ways to look at technology and its role within the knowledge flow

Required reading for knowledge managers, CIOs, CKOs, CEOs, and anyone else faced with making decisions aimed at improving an organization's knowledge flow better, Mastering Organizational Knowledge Flow joins years of real experience with proven techniques to drive real business value from your organization's knowledge flow.