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Customer Service

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Consumer Behavior
Consumer Behavior
from  Schiffman, Leon G.Used - goodBook - Used - good
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Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand
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Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
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Answering the Ultimate Question: How Net Promoter Can Transform Your Business
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
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Thank God It's Monday!: How to Create a Workplace You and Your Customers Love
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Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience
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Engage to Win: A Blueprint for Success in the Engagement Economy
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The Hippie Guide to Climbing the Corporate Ladder & Other Mountains: How Jansport Makes It Happen
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Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines
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The Mesh: Why the Future of Business Is Sharing
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