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The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
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Scott, David Meerman
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Services Marketing: European Perspectives
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Lovelock, Christopher H.
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Beyond World Class: Building Character, Relationships, and Profits
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Ross, Alan M.
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Customers As Partners: Building Relationships That Last
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Bell, Chip R.
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Strategic Customer Management: Strategizing the Sales Organization
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Piercy, Nigel F.
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Market-Driven Management: Using the New Marketing Concept to Create a Customer-Oriented Company (Portable Mba Series (Cloth))
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Wester, Frederick E., Jr.
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The Quantum Leap: Next Generation
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Dean Gilliam
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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
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What's This India Business?: Offshoring, Outsourcing and the Global Services Revolution: Offshorting, Outsourcing and the Global Services Revolution
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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management
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