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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
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Berry, Leonard L.
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Ultimate Question
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Fred Reichheld
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
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Fox, Jeffrey J.
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Bank 2.0: How customer behaviour and technology will change the future of financial services
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Brett King
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Building Great Customer Experiences
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Colin Shaw
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Customers the Day After Tomorrow: How to Attract Customers in a World of AI, Bots and Automation
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Steven Van Belleghem
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The Art of Retail Buying: An Introduction to Best Practices from the Industry
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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
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Blanchard, Ken, Jr.
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Extreme Trust: Honesty as a Competitive Advantage
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Peppers & Rogers, PHD Don & Martha
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What's the Secret?: To Providing a World-Class Customer Experience
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DiJulius, John R.
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Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
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Bacon, Terry R.
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Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
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Tisch, Jonathan M.
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