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Simply Better: Winning and Keeping Customers by Delivering What Matters Most
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Patrick Barwise
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HYPERGROWTH: How the Customer-Driven Model Is Revolutionizing the Way Businesses Build Products, Teams, & Brands
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David Cancel
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Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business
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Mikkel Svane
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Salesforce For Dummies (For Dummies (Business & Personal Finance))
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Liz Kao
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CRM For Dummies
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Lars Helgeson
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Just Looking Thanks!: The Straight-Forward Guide to Creating Brilliant Customer Service
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Alf Dunbar
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
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Jeanne Bliss
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Customer Experience For Dummies
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Roy Barnes
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The Connected Company
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Dave Gray
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Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
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Jeff Gothelf
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The Apple Experience: The Secrets of Delivering Insanely Great Customer Service
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Carmine Gallo
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Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
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Ryan Levesque
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Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
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Peter Hill
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
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Robert Spector
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Recommended: How to Sell Through Networking and Referrals (Financial Times)
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Andy Lopata
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Instant Leads: Create a Steady Stream of Customers and Keep Your Business Growing (Instant Success)
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Sugars, Bradley J.
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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Social Selling: Techniques to Influence Buyers and Changemakers
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Tim Hughes
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The Loyalty Effect. The Hidden Force Behind Growth, Profits, and Lasting Value
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Reichheld, Frederick F.
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Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
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Rick Adams
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The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany
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Brant Cooper
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