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The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
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Scott, David Meerman
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Fish!: A Remarkable Way to Boost Morale and Improve Results
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Lundin, Stephen C.
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ONE TO ONE FUTURE
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Don Peppers
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Reorganize for Resilience: Putting Customers at the Center of Your Business
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Instant Leads: Create a Steady Stream of Customers and Keep Your Business Growing (Instant Success)
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Sugars, Bradley J.
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Instant Referrals: How to Turn Existing Customers into Your #1 Promoters (Instant Success)
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The Culting of Brands: When Customers Become True Believers
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Beyond Advertising: Creating Value Through All Customer Touchpoints
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Yoram Wind
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Managing Customers Profitably
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SAP CRM Web Client-Customizing and Development (SAP PRESS: englisch)
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Bank 2.0: How customer behaviour and technology will change the future of financial services
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Salesforce.com For Dummies (For Dummies (Computers))
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Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (UK Professional Business Management / Business)
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Connect: How to Use Data and Experience Marketing to Create Lifetime Customers
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Petersen, Lars Birkholm
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Answering the Ultimate Question: How Net Promoter Can Transform Your Business
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Richard Owen
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United Breaks Guitars: The Power of One Voice in the Age of Social Media
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Dave Carroll
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Complexity Avalance (Development Economics)
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Wood, J. B.
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Scoring Points: How Tesco Is Winning Customer Loyalty
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Clive Humby
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Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed
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Lawton, Robin L.
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Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand
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Relationship Marketing
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Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional: Develop the 7 Skills Customers Demand of World-Class Salespeople and Organizations
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Howard Stevens
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Custom Nation: Why Customization Is the Future of Business and How to Profit From It
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Anthony Flynn
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Customers As Partners: Building Relationships That Last
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Bell, Chip R.
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Clients For Life: How Great Professionals Develop Breakthrough Relationships
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Andrew Sobel
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Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System (University of Michigan Business School of Management)
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Johnson, Michael D
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Supply Chain Management. Strategy, Planning and Operation
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Sunil Chopra
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The Mesh: Why the Future of Business Is Sharing
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Lisa Gansky
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
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Jack Mitchell
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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
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Womack, James P.
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