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The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs
New €38.81
You save €11.32 (29%)
Book€27.49
You save €11.32 (29%)
New €38.81€27.49

Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams
New €38.00
You save €25.11 (66%)
Book€12.89
You save €25.11 (66%)
New €38.00€12.89

Customer Experience visualisieren und verstehen: Durch Journeys, Service Blueprints und Diagramme zu einer erfolgreichen Kundenausrichtung (Animals)
New €42.90
You save €6.41 (14%)
Book€36.49
You save €6.41 (14%)
New €42.90€36.49